Refund policy

14-Day Money-Back Guarantee

We want you to love your GlowKatanaX order. If you are not 100% satisfied, you can request a refund within 14 days from the day your order is delivered.

How to request a refund
1. Contact us through our Contact page or email glowkatanax.support@gmail.com within 14 days of delivery.
2. Include your order number and a short description of the issue. Photos or a short video help us resolve damaged or defective items faster.
3. We will reply with the next steps, including return instructions if a return is needed.

Refunds
Once your request is approved, the refund is issued to your original payment method. Your bank or card issuer may take a few business days to show it on your statement.

Damaged or defective items
If your item arrives damaged, defective or not as ordered, contact us within 14 days of delivery and we will make it right.